300% faster decision making in one of the largest public sector banks in India

Challenges:

  • Manual submission of requests amounting to missing or unrecognized files
  • Low performance of the existing paper dependent system in processing the grievance and relief fund requests from citizen portal and other government agencies
  • Limited tracking and status details of review, approval and fund allotments
  • Long waiting period for timely actions in state welfare projects due to disconnected process approvals

Benefits of OspynDocs:

  • Improved turn-around-time for requests
  • Auto classification of eligible applicants to route files to the respective ministries based on priorities and pre-configured rules
  • Status tracking and whereabouts of request files via SMS & web-based citizen portal
  • Integrate with systems like KYC solutions and payment gateways for identity verification and fund releases
300% faster decision making in one of the largest public sector banks in India

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