Reinforcing decision making process in a prominent DCB with digital transformation
- August 17 2019
A prominent District Co-operative Bank in Kerala with over a century of operational experience managed to establish 70+ branches across the district while catering to their customers with the most updated services. But they were dependent on paper based approaches for communication between the branches and head office, which delayed the entire office procedures. Their CBS could handle all the transactional processes , while decision making process had downright dependence on paper based processes. Another important concern was the bank’s failure to keep the customers updated on the progress and status of their loan applications.
Implementation of Ospyn’s content service platform enabled centralised document management which in turn helped in faster and reliable decision making process. Communication and movement of approval files were also made easier through our system, which connected all the branches and Head Office. Various collaboration tools and features provided by the solution assured real-time alerts and immediate availability of information to the authority for engaging in informed and quicker decision making process. The system also helped the users to access structured and consolidated information at anytime from anywhere with mobile devices. The information tracker and customer interaction features made sure that SMS/email alerts were sent out to the customers on the progress of their loan applications.