Customer Data Collection
- Captures customer data and documents through dynamic forms, scanners, mobiles and tablets
- Utilizes OCR technology to auto-populate data from various customer documents for ease of use
With customer onboarding being the prime business factor in banking operation, it involves regulatory issues if not handled cautiously. Paper based processes are error prone and are inclined to compliance risks. As it involves the collection of vital customer information, secured verification process and accurate documentation is necessary for an error free operation. Manual processes across risk profiling, negative list verification, etc prolongs the operations and are error prone. The key challenge lies in providing an enhanced customer experience in line with compliance requirements and operational efficiency.
OspynDocs offers a compliance based Customer onboarding solution, which automates the complete business process. It offers complete visibility into customer details and verification process for informed decision making
OspynDocs offers a comprehensive customer on-boarding solution for financial institutions covering the entire journey of customer acquisition. The solution is highly configurable with no-code approach, envisaged to meet the needs of financial institutions in line with dynamic banking regulations and compliance.
Empowers the operations team by replacing the manual paper based processes with an automated and integrated platform for faster data collection and storage
Eliminates data entry with intelligent capture of customer data with OCR scanning, metadata extraction and automated routing to the repository folder
Reduced turnaround time with quicker processes and instant notification updates, resulting in satisfied customers
Improves efficiency across all stakeholders by offering remote access to all customer details, current status, verification results, etc, based on user permissions
Automated workflows for verification, approval, KYC update, etc with complete transparency to the management team